Privacy Policy

Privacy Policy

Effective: May 1, 2026

Senior Resources, Inc. (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring transparency about how your information is collected and used. This Privacy Policy explains what data we collect, how we use it, and your rights when you visit our website: https://www.seniorresourcesinc.org.

Information We Collect

We collect the following types of information:

Personal Information
This includes information that identifies you directly or indirectly, such as your name, email address, phone number, mailing address, or other details you provide through forms on our website.

Other Information
This includes information that does not identify you on its own, such as browser type, device type, operating system, IP address, and general website usage data. We may combine this with Personal Information to improve our services.

The type and amount of information we collect depends on how you interact with our website. For example:

• When you apply for services, we collect information necessary to evaluate eligibility and provide support.
• When you sign up to volunteer, we may collect information directly or direct you to a trusted third-party platform to complete registration.
• When you make a donation, you may be directed to a secure third-party payment processor that collects and processes your payment information.
• When you submit a general inquiry, we collect your contact information to respond appropriately.

We only collect information that is appropriate and necessary for these purposes. You may choose not to provide Personal Information, but this may limit your ability to use certain features of the site.

How We Collect Information

We collect information in the following ways:

Information You Provide
You may provide Personal Information by filling out forms on our website, such as service applications, volunteer sign-ups, or contact forms.

Information Collected Automatically
We may collect certain information automatically when you use our website, including:

• Log data (such as IP address, browser type, pages visited, and time spent on the site)
• Device and usage information
• Cookies and similar technologies

How We Use Information

We may use your information to:

• Respond to inquiries and form submissions
• Process applications for services or volunteer opportunities
• Communicate updates or next steps
• Improve website functionality and user experience
• Analyze website usage and trends
• Maintain security and prevent fraud or misuse
• Comply with legal obligations

We may also use your information for other purposes disclosed at the time of collection or with your consent.

Information Sharing

We do not sell, trade, or rent your Personal Information. We may share your information with:

• Trusted service providers who help operate our website or process submissions
• Third-party platforms that support our services, such as donation processing tools or volunteer management systems
• Partners or vendors who assist in delivering services (under confidentiality obligations)
• Legal or regulatory authorities when required by law or to protect rights and safety.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and improve our website.

Cookies are small text files stored on your device that help us:

• Understand how visitors use our website
• Improve site functionality and performance
• Remember user preferences (where applicable)

You can adjust your browser settings to refuse cookies; however, some parts of the site may not function properly as a result.

We may also use third-party tools such as analytics providers to better understand website traffic and usage patterns.

AI Chat Tool

Our website includes a chat feature powered by artificial intelligence (AI) to help guide you to information within our website about our programs and services.

• The chat tool is automated and does not connect you with a live staff member.
• Information you enter into the chat may be collected and used to improve the tool, enhance user experience, and better understand common inquiries.
• We recommend that you do not share sensitive personal information (such as Social Security numbers, medical details, or financial information) through the chat feature.

If you need personalized assistance, please contact us directly at (803) 252-7734.

Third-Party Websites and Services

Our website may include links to third-party websites or tools, including platforms used to process donations or manage volunteer opportunities.

When you click these links, you will be directed to websites that are not operated by Senior Resources, Inc. These third-party platforms may collect Personal Information directly from you and operate under their own privacy policies. For example, if you choose a direct payment gateway to complete your online donation, then our vendor (e.g. Stripe) stores your credit card data. Please view their terms of service agreements and privacy information to see their personal data handling policies.

Data Security

We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, disclosure, or misuse. While no website or electronic data can ever be completely secure, we are always working to maintain up-to-date and appropriate security mechanisms.

Data Retention

We retain Personal Information only as long as necessary to:

• Fulfill the purpose for which it was collected
• Provide services and support
• Comply with legal and regulatory requirements

Your Rights and Choices

You may:

• Request access to the personal data we hold about you
• Request corrections or updates to your information
• Request deletion of your personal data (subject to legal obligations)

To make a request, please contact us at (803) 252-7734.

Do Not Track

Some browsers offer a “Do Not Track” feature. Because there is not yet a consistent industry standard, our website may not respond to these signals.

Your Consent

By using our website, you consent to the collection and use of your information as described in this Privacy Policy.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us at (803) 252-7734.